Nicholas Plyley

North Phoenix Clinic | Phoenix, AZ

• Direct daily operations of a fast-paced clinical environment, ensuring safe, efficient, and high-quality service delivery for all clients and patients.
• Lead, schedule, and assign duties to a team of technicians; provide on-the-job training, conduct performance reviews, and correct operational deficiencies.
• Act as the primary escalation point for client inquiries, resolving conflicts utilizing a hospitality-first, solution-oriented approach.
• Manage critical inventory, ensuring compliance with strict regulatory reporting, procurement guidelines, and secure storage of sensitive materials.
• Enforce strict safety and sanitation SOPs to maintain a secure environment, immediately identifying and mitigating operational hazards.

Tigers for Tomorrow | Attalla, AL

• Managed comprehensive day-to-day operations for a high-risk facility, executing precise operational procedures in dynamic indoor/outdoor environments.
• Interviewed, onboarded, and managed facility staff, fostering a culture of safety, accountability, and continuous development.
• Developed and enforced emergency response protocols; empowered team members to halt operations when unsafe conditions were observed.
• Operated, directed, and maintained heavy facility equipment, ensuring all gear was functioning safely and efficiently.

Pet Alliance of Greater Orlando | Orlando, FL

• Oversaw all logistics and safe deployment of mobile medical units across various community locations, adapting to unpredictable weather and logistical challenges.
• Drove and operated large customized fleet vehicles, ensuring daily maintenance checks and safe maneuvering in tight or populated areas.
• Managed mobile inventory and accurate record-keeping of daily operations, ensuring technical accuracy and regulatory compliance.

Amazing Animals Inc. | St. Cloud, FL

• Maintained strict facility safety, cleanliness, and security standards while performing daily operational duties in demanding physical environments.
• Demonstrated high situational awareness and extreme attention to detail while working with and providing care for diverse animal species.

Reptile World Serpentarium | St. Cloud, FL

• Directed the comprehensive training program for facility interns, focusing on strict adherence to standard operating procedures (SOPs).
• Instructed new team members on critical safety protocols for handling and working in close proximity to highly venomous species.

Alleve Animal Hospital

• Supported fast-paced clinical operations as a volunteer, ensuring exceptional client communication and strict adherence to safety protocols.
• Assisted in facility logistics, inventory management, and maintaining a secure, highly regulated environment for patients and staff.